Wanting
to be more effective/continuous improvement is the goal of quality
management - and a noble one. Before we begin to improve the workflow, we
need to be sure that with all the other things we need to do to meet our
internal and thus external customers' needs that we are analyzing and making
changes based on a need. Once the need is identified, then we must make
changes to improve workflow. Check each
thing below that is true about your organization and the people in it now:
